Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and shipping address when you make a reservation
• Payment information processed through secure payment processors
• Communication history with our team
• Browsing behavior on our website (pages visited, time spent, referring URLs)

2. How We Use Your Information

We use collected information to:

• Process and fulfill your watch reservations
• Communicate about your orders and inquiries
• Provide customer support
• Send shipping updates and delivery notifications
• Improve our website and services
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

• Shipping carriers to deliver your purchases
• Payment processors to handle transactions securely
• Service providers who assist with website hosting and email delivery
• Law enforcement when required by legal obligation

4. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser.

We may use Google Analytics and similar services to understand how visitors use our site. These services collect anonymous usage data.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your information
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@maisoncaldor.com.

8. International Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. We take appropriate measures to ensure your data is protected according to this Privacy Policy.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or our data practices, contact us at support@maisoncaldor.com or +1 (646) 244-0064.